- Shipping Methods and Charges
We ship regular ground UPS unless otherwise instructed by the customer, with all shipping charges billed to the customer unless other wise specified.
- Estimated delivery time:
Most orders will be shipped from our office within 24 hours of payments received and cleared. We ship all orders from Monday to Saturday. Weekends orders will be shipped on Monday or Tuesday, if Monday is a Holiday. Delivery time for all domestic orders is 3 to 7 business days. Delivery time for international orders is 5 to 12 business days. We are glad to offer You FREE SHIPPING on all United States orders of $50 and over.
- Return Policy Money back guarantee:
We are very confident that our fine products will meet and surpass your expectations, as your satisfaction is our utmost priority and goal. However, if for any reason you are not completely satisfied you may return or exchange your item within 30 days from the date of purchase. Unlike other companies, we do not collect a restocking fee, and guarantee a full refund or exchange. Be assured that we will always honor our guarantee of your 100% satisfaction with your purchase. We will speedily process your refund and credit your card for the purchase amount, no questions asked.
- Returns and exchanges:
If you not happy with your purchase for any reason, please return the jewelry within 15 days and we will exchange or refund the purchase price. A refund will be issued within 7 business days from the date of receiving back your order in the form the payment was received. The item must be returned in its original condition, unworn and unaltered in any way. We do not cover the return shipping cost unless the item is damaged or broken due to our companies negligence.
If you have any question please contact us by email or by phone.
- How to return?
1. Please email us at DARREN@BACKWOODSNYC.COM to let us know you are returning the item. Place all the original packaging in the return box, including your return item and a copy of the invoice.
2. The item should be mailed in a box or an envelope. Send to us at. 340 East 52ND Street #3F New York NY 10022
3. You may want to insure your return as we can't be responsible for lost or misdirected returns. We recommend using the postal service's Delivery Confirmation that will show when your package was delivered to us.